Delivery Conditions (Portugal)
The deadlines for delivery of orders are estimated from the date of processing the orders and according to CTT. Normally, you should receive your order within 1 to 3 business days after purchase for the Mainland (unless out of stock).
In both archipelagos, the delivery time varies depending on the destination island and the weight of the order. For more detailed information, please see the CTT website.Link :
Delivery Conditions (European Union)
Deliveries and collections in European Union countries operated by https://www.eurosender.com/.
The shipping list
The delivery time is at least 5 working days to 10 working days.
Upon delivery, please always check the outer condition of the order box for visible damage. If there are visible external damages, please accept the order rejection, or accept it by making reservations, writing in the Delivery List / Transport Guide (signature registration equipment), any of the following options: open, torn, dented, perforated, wet, etc.)
If you need help, contact us for Customer service by email – info@effectdh.com, from 09:00 am to 08:00 pm from Monday to Friday
In case of loss of the order, or impossibility of delivery to the recipient, the anomaly detection service can take up to 14 working days to confirm the occurrence. During this period, no refunds can be made.
Note: Deliveries made from 9am to 6pm. To receive the order it is necessary to ensure that someone is at the address. This service does not include scheduling or appointment options, so the delivery of the order will be made without prior contact by the carrier. To receive the order it is necessary to ensure that someone is at the address. We do not guarantee this term in the periods of promotions, sales, Christmas and stock out
If you receive a damaged item, upon delivery, check the condition of the packaging. If it shows serious external damage, you can refuse the order (in this case, without opening it). Otherwise, we suggest opening the package, still in the presence of the courier, to confirm the integrity of the article (s). If this show any damage resulting from transportation, you should mention this situation in the proof of delivery that will be presented to you at the time.
Exchange or Refund
We commit to exchange or refund damaged products. In order to correct this situation, it will be necessary to tell us what your decision is within 7 days of delivery.
The item must be returned in its original packaging, and in the same condition in which you received it within 7 days of receipt. Contact us to provide you with the Return Authorization Note.
Please note that any fees and taxes that have been paid either with shipping or returning the order will not be refunded and that any refund will always be made by https://www.eurosender.com/. and not by Effect DH.
You will receive the new item faster if you place a new order and return the item you do not want. Once your order reaches Effect DH at https://www.eurosender.com/. will reimburse you according to the conditions .
If you are outside the European Union or if your country is not on the shipping list
Leave us your request by email and we will do our best to deliver your order.